Conversational AI
Chatbot Customer-Journey Integrations
Designed and integrated chatbot flows for online purchasing and customer support, bridging client systems and databases.
Client
SmartBot LA
Year
2021
Duration
4 months (Aug – Nov 2021)
Role
Chatbot Engineer
The Challenge
Translate client business requirements into working chatbot journeys that could integrate with existing systems and databases, handle online purchases, and resolve customer issues via chat and email.
The Solution
Collaborated with cross-functional teams to ship end-to-end conversational flows. Focused on stability, debugging existing systems, and integrating chat with client back-office databases so flows could actually transact, not just answer FAQs.
Key Results
Working purchase and support flows shipped
Improved customer satisfaction via 24/7 chat resolution
Integrations with client back-office systems
Technologies Used
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